BigImpex is a leading corporate gifting brand for pharmaceutical companies in India. It faced challenges in managing tasks and processing orders efficiently. They needed a system to track orders and manage client follow-ups. Figuring out why customers abandoned or said no to products was a challenge because of manual approaches. Their efficiency was hampered by their reliance on Excel to handle orders and client relations.
Off-the-shelf CRMs couldn’t handle their complex business needs due to their specific industry practices. They needed a CRM to handle orders and customer interactions . They needed a Custom CRM to handle orders and client interactions efficiently.
Before implementing solutions, our team collaborated with BigImpex to discuss key performance indicators (KPIs) and identify the main challenges they faced. Hence, we built a custom CRM for the client’s needs. Here’s how it worked:
This custom CRM helped the client manage orders and improve communication. It boosted their efficiency up by 72%. The result was higher client satisfaction and retention.
Eiosys stepped in to help. We worked closely with every team to understand their process. Our experts created custom logics and flowcharts. We partnered with the client to build the best structure. This collaboration streamlined their operations. Our tailored approach solved their unique challenges in personalization and mass production with multiple checkpoints.
Looking to build your own custom CRM? Check out our custom software development service page or get in touch with our directors today!
