Background
Reality Tours & Travel was founded in 2005 with the mission of breaking negative stereotypes and supporting the inhabitants of Dharavi through impactful tourism. Over the years, they expanded their services to Delhi’s Sanjay Colony while maintaining their focus on sustainable tourism and community upliftment.
In 2016, Eiosys partnered with Reality Tours & Travel to develop a robust website that would cater to their largely international customer base. With 90% of their clients being foreigners, the challenge was to create a website that delivered an exceptional online experience, ensuring fast loading speeds, smooth navigation, and secure payment gateways.
Initial Solution (2016)
Eiosys delivered a comprehensive eCommerce solution in 2016 for Reality Tours & Travel, which included:
- A content management system for easy updates.
- Tools for promotional campaigns and discount codes.
- A streamlined checkout system.
- A blog section to engage and inform users.
- Mobile optimization for seamless performance across devices.
- Analytics integration to track user behavior and traffic.
The structured content layout and user-friendly interface ensured easy access to key information. The solution not only met but exceeded client expectations, enabling Reality Tours & Travel to process high-volume transactions and maintain their service excellence.
Revamping the Website (2024)
Recognizing the need for a fresh digital presence to align with their evolving goals, Reality Tours & Travel returned to Eiosys in 2024 for a complete website revamp.
We started from scratch, designing and developing an entirely new website with modern UI/UX principles and advanced technologies. Key highlights of the new website include:
- Enhanced User Interface (UI): A visually appealing, intuitive design tailored for a global audience.
- Optimized Performance: Faster loading times, ensuring a smooth user experience even during peak traffic.
- Advanced Features: Improved navigation, enhanced booking functionality, and robust security protocols.
- Mobile-First Design: Catering to the growing number of mobile users, the website delivers flawless performance on all devices.
Additionally, Eiosys has been responsible for providing ongoing website maintenance since 2016, ensuring the platform remains cutting-edge and fully functional at all times.
Impact
Reality Tours & Travel has strengthened its position as a leading sustainable tourism company with its updated website. The new site features a fresh look, and here are a few observations post-delivery:
- Increased user engagement and conversions.
- Enhanced customer satisfaction, leading to higher bookings.
- Improved performance metrics (faster loading times and seamless navigation)
Reality Tours & Travel continues to channel 80% of their profits into community upliftment through their sister NGO, Reality Gives, further solidifying their social impact.
Conclusion
The long-standing partnership between Eiosys and Reality Tours & Travel reflects Eiosys’ commitment to building lasting relationships with its clients. Beyond delivering innovative solutions, we prioritize our clients’ long-term success, offering continuous support and upgrades.