Problem

SGL (Solitaire Gemmological Laboratories) is a global leader in diamond grading and certification. Founded in 2007, SGL has expanded its reach to 23 locations across 5 countries.

With a strong reputation for quality and meticulous diamond grading, SGL aims to educate consumers about diamonds, elevate industry standards, and build trust in both natural and lab-grown diamonds.

To connect with a wider audience of diamond buyers and industry professionals, SGL sought our expertise to enhance their social media presence

Solution

We crafted a carefully tailored social media strategy for each platform, focusing solely on organic methods to connect with SGL’s diverse global audience. Every follower and engagement was earned through authentic, meaningful content—without relying on paid promotions.

  1. Instagram: We focused on visual storytelling here. High-quality images and reels showcased SGL’s diamond grading expertise, highlighting key factors like the “4 C’s” (cut, color, clarity, and carat). We removed inactive and fake accounts to ensure genuine followers and used contests and educational posts to engage with the diamond community.

Results: We were able to have a 60% increase in the number of Instagram followers. Starting from 8.1k in December 2021 to 12,984 in December 2023. Thanks to our fresh and engaging content. We made sure our reels were educational and entertaining to reached thousands of relevant accounts, leading to a significant boost in both engagement and follower growth.

  1. LinkedIn: LinkedIn was ideal for connecting with industry professionals. We shared posts about company culture, growth, events, and diamond grading insights, along with thought leadership pieces, polls, educational content, and job openings. This built a strong, industry-specific follower base and helped SGL promote educational courses and attract skilled employees.

Results: LinkedIn followers rose from 2,113 to 6,815, establishing SGL as a recognized leader in diamond certification.

  1. Twitter: On Twitter, we focused on real-time industry updates, trends, and interactive polls. This kept content relevant and encouraged engagement on topics that mattered most to followers.

Results: Impressions increased from 220 to 770, a 250% boost in Twitter engagement.

  1. Facebook: Our goal for Facebook was broader outreach. We shared webinars, events, and educational content on diamond grading, making SGL’s services accessible to a larger audience.

Results: Facebook reach grew consistently, increasing visibility and interaction.

  1. Pinterest: Starting from scratch, we used Pinterest to educate visual learners with images on diamond types, tips for reading certificates, and details on diamond shapes, cuts, grading, history, and iconic diamonds.

 Results: Over 5,000 impressions and 98 pins connected SGL with a new audience segment.

  1. Quora: On Quora, we answered over 30 questions related to diamond grading and certification, boosting SGL’s credibility and driving website traffic.

Results: This established SGL as a trusted authority among diamond buyers and increased brand recognition.

Implementation

Our data-driven approach aligned closely with SGL’s goals. The steps included:

  1. Content Planning and Creation: We developed a content calendar that reflected SGL’s brand, ensuring consistent monthly posts.
  2. Engagement Optimization: We maximized reach through quizzes, polls, and giveaways, making posts interactive and engaging.
  3. Data-Driven Adjustments: Monthly reviews allowed us to refine our strategy to align with SGL’s expansion goals.
  4. Targeted Campaigns: We boosted high-performing posts to reach target demographics, maximizing industry-specific engagement

Impact

Our social media strategy enhanced SGL’s visibility and authority, solidifying its position as a leader in diamond certification. With engaging content and genuine connections, SGL built a loyal following, strengthened its digital presence, and reinforced its global reputation.

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